Job Description

About Acacia Mental Health:

We are delivering game-changing new treatments for mental health disorders such as clinical depression and anxiety and we are looking for people to help. Acacia is a world-leader in treating the hardest cases of depression using treatments such as transcranial magnetic stimulation (TMS) and Spravato (esketamine). We are seeking front-line workers to help us change how mental health care is done. We are looking for people who are passionate about caring for those suffering from mental health challenges. We will train you on various treatments and how to help support patients throughout their time here at Acacia.

Location: Sunnyvale, CA

Work Remotely: In-person Treatment Administrator

Job description:

Acacia Mental Health is seeking a TMS Admin to support our treatments such as Spravato (esketamine) and transcranial magnetic stimulation clinical treatments for MDD, GAD, OCD, and other mental health issues. We are looking for a highly organized individual who can work efficiently and communicate clearly with patients, clinical staff and outside groups. The Admin will coordinate with all groups to provide access to TMS for as many patients as possible.

Duties include:

• Serve as a primary contact for patients and their families.
• Facilitate patients and provide clinical information through the intake process.
• Coordinate care from initial contact through treatment and follow up.
• Manage patient communication lines (answering phones, emails, texts, faxes).
• Schedule and manage provider calendars.
• Coordinate communication to outside medical professionals (e.g. psychiatrists, MRI centers).
• Coordinate communication to outside insurance organizations.
• Coordinate the collection and processing of magnetic resonance imaging (MRI) scans for neuro-navigated targeting.
• Assist staff in day-to-day operations at the clinic.
• Update and maintain patient charts and documents.

Desired Qualifications & Experience:

• Previous administrative and/or clinical experience
• Previous customer service experience
• Previous experience working with psychiatric patient populations (preferred)
• Previous experience with EHR systems (preferred)
• Availability
• Able to work in the range of 7:30am – 6:30pm, Monday – Friday
• Personal Characteristics – Outgoing, fluent conversationalist, enjoys interacting with others, encouraging, and positive.
• Self-starter and self-motivated
• Can contribute to a positive work environment

Knowledge, Skills And Abilities (required)

• Strong interpersonal and written communication skills
• High attention to detail and excellent organizational skills
• Proficiency with Google forms (Docs, Sheets, Calendar)
• Ability to identify and respond to emergency situations

Compensation Range: $20-$26 per hour depending on experience

Weekly Working Hours: 40

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