Support Team Lead Job at Insight Global, Boulder, CO

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  • Insight Global
  • Boulder, CO

Job Description

Position : Support Team Lead

Opening : 1

Location : Boulder, Colorado (hybrid model)

Duration : Perm

Start: ASAP

Salary : $65-70k

Must Haves:

  • 3-4+ years of experience in customer support, supporting both internal and external teams
  • 1-3 years of leadership experience in customer service and/or sales management
  • Experience developing new approaches to improve traveler experience
  • Experience and/or knowledge of travel planning
  • Strong communication skills both written and verbally

Nice to Have Skills:

  • Passion for travel
  • Experience working in the travel industry

Day to Day:

A growing travel company in Boulder, Colorado is looking to add a Support Team Lead to their team. As a Team Lead for Support, you will oversee a team of support specialists who are supporting our partners and travelers, ensuring high-quality service through email and phone interactions. You’ll set quarterly goals, monitor performance metrics, and continuously improve scalable processes to support team growth. Your role involves training and coaching team members, while working closely with cross-functional teams, including Product, Engineering, and Destination Development, to enhance the traveler experience, streamline support workflows, and build customer trust. This position offers a unique opportunity to shape the customer experience strategy from the ground up and make a meaningful impact in a fast-growing travel company. This role is offering a base salary of $65,000 -$70,000k based on years of experience. If this sounds like the role for you, please apply today!

Job Tags

Permanent employment, Immediate start,

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