Job Description

ERP Support Specialist (2nd Shift) – Contract

📍 Location: On-site in Redmond, WA

🕒 Schedule: Monday–Thursday, 3:30 PM – 2:00 AM PST

📅 Contract Length: 6 months to start

Position Overview

We are seeking a motivated and detail-oriented ERP Support Specialist to join our Redmond-based team on the 2nd shift. This individual will support and maintain enterprise-wide and SaaS applications used for data collection, retrieval, and production operations. The role focuses on providing front-line ERP technical support to manufacturing and production teams, ensuring seamless business operations and optimal system performance.

Key Responsibilities

• Provide technical ERP system support to manufacturing and production operations.
• Identify and resolve IDOC (intermediate document) issues between SAP and MES systems daily.
• Coordinate and support special activities on the production floor.
• Troubleshoot labeling and system integration issues impacting production.
• Manage purchase order (PO) cancellations in MES/SAP.
• Clear open transfer requests (TRs) in SAP Warehouse Activity Monitor.
• Collaborate directly with production operators to create quarantine tickets (QT) as needed.
• Create, modify, and correct work orders within ERP systems.
• Serve as a subject matter expert (SME) for MES and SmartERP systems.
• Participate in system upgrades, testing, and documentation efforts.
• Perform technical problem solving and recommend process or system improvements.
• Set up user access permissions and train users on ERP applications.
• Support report generation and data validation for business management and operations.
• Other duties as assigned.

Qualifications

Education:

• Bachelor’s degree in a technical field (preferred) or equivalent practical experience.

Experience:

• 3–5 years of experience providing ERP system support, ideally in a manufacturing or production environment.
• Strong knowledge of SAP and MES systems.
• Familiarity with SmartERP or other ERP platforms a plus.

Skills:

• Proven troubleshooting and analytical abilities.
• Strong verbal and written communication skills.
• Ability to work independently and collaborate effectively across departments.
• Attention to detail and strong organizational skills.

Work Environment

• On-site position in a hybrid office and light industrial environment.
• Requires interaction with production operators and floor activities.

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