Job Description

Retail Sales Associate

About Spinelli Kilcollin

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers.

Role Overview

Spinelli Kilcollin is seeking a dynamic Retail Sales Associate for its Los Angeles store. As we expand our direct-to-consumer operations and prioritize client-facing sales, this role is pivotal in serving as a brand ambassador by generating new leads, demonstrating product expertise, and delivering exceptional customer service. The ideal candidate will uphold Spinelli Kilcollin's reputation for exemplary service within the fine jewelry industry. This individual has luxury sales experience and is comfortable working with sales goals to achieve success. This in-person role requires an engaging presence on the sales floor where exceptional customer service is paramount and tuning into the client’s needs to deliver exemplary service throughout the whole sales cycle is essential. This role reports directly to the Store Manager and works closely with other Retail team members, as well as the Operations team. This position is based at our Melrose Hill retail store and requires flexibility to work evenings, weekends, and holidays based on business needs.

Responsibilities include:

• Delivering excellent customer service and building strong relationships
• Facilitating private client appointments
• Following up on all potential leads through client communication via email, text, and phone calls
• Driving business to meet sales goals to achieve monthly targets
• Collaborating with Design Department for customization requests
• Process sales using the appropriate sales channels
• Ensuring accurate sales data recording for monthly reporting purposes
• Actively use our CRM for client outreach, following up with customers regularly to cultivate client relationships
• Upholding exemplary visual standards throughout the store

Who you are:

• Based in the Los Angeles Metropolitan area
• Approachable and friendly team-player, ready to join our quickly growing team!
• Ability to thrive in a goal-driven, fast-paced environment with a strong sense of urgency
• Attention to detail and flexibility are key traits to the success of this role
• Demonstrates a strong work ethic, high energy level, and a collaborative, team-oriented approach
• Availability to work nights, weekends, and holidays to support retail events and meet demand
• Knowledge of fine jewelry (metals, diamonds, gemstones, care and maintenance)
• Minimum of two years retail sales experience, preferably in fine jewelry or an adjacent luxury market

Compensation:

Base salary range is $55,000 to $65,000 commensurate with experience, plus commission on sales.

Perks & Benefits:

• Paid Company Holidays
• PTO
• Health & Dental Benefits
• 401(k) + matching
• Profit sharing + Annual Bonus
• Jewelry Allowance

To apply:

Send your resume and a cover letter to [email protected] . Please include

three cultural figures who inspire you in any creative field and why.

Impeccable references are required.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

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