Job Description

Retail Food Production Manager

Classification: Exempt

Salary Grade/Level/Family/Range: $70,000 (Min) $75,000 (Med) $80,000 (Max)

Reports to: General Manager

Date: 11/03/2025

Job Description

Enhance the growth and development of Flying Food Group’s Retail business by providing the best possible customer service

Essential Functions

• Serve as the point person for customers, the Newark operations team, and the retail team regarding all retail service-related issues
• Manage supervisors and managers within the department.
• Control the Food Cost and Department productivity.
• Monitor Food Safety and Quality.
• Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g., delivery, product quality, retail customer complaints, customer questions, etc.).
• Follow up with appropriate personnel regarding resolutions to customer issues.
• Coordinate timely responses to customers and the retail Team.
• Work closely with the production team to help ensure that key events and/or projects are executed properly
• Send out customer samples
• Handle special orders
• New product roll-out support on ingredients, process, label, implementation, and store roll-out
• Service Accounts on special needs/issues (i.e., shorts, promos, etc.)
• Work with the Product Development Manager to ensure that production has the necessary product specification information.
• Weekly scheduling of hourly employees
• Trains new hires on the process

• Manage label database to ensure all labels are current and accurate.
• Work with the local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Skills and Qualifications

• Energetic and enthusiastic
• College degree or equivalent knowledge
• Customer service-oriented
• Must be able to work in a cold environment
• Strong communication skills (oral and written)
• Consistent follow-through needed
• Ability to meet deadlines
• Must be multi-tasking
• Computer skills (proficient in MS Word, Excel & Access)
• Culinary skills are a plus

Supervisory Responsibility

This position has supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time, and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time exempt position in a 24/7/365 work environment.

Travel

0%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits: Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.

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