Retail Cashier/Front Desk Associate Job at Tootsies, Houston, TX

ejdSQVhDNjB0WDd3ZXpLdU5ObU5TNlc4SVE9PQ==
  • Tootsies
  • Houston, TX

Job Description

Responsibilities:

  • Build strong customer relationships by providing time efficient, friendly service.
  • Identify correct price of merchandise & ring transactions using the store’s point of sale system.
  • Process payment by cash, check, credit card, gift cards, etc.
  • Issue receipts, refunds, credits & change due to customers.
  • Process merchandise returns and exchanges.
  • Calculate payments received & reconcile with total sales & items.
  • Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
  • Ensure customer profiles are complete and not duplicated.
  • Perform merchandise look-ups, transfers & charge sends for stylists.
  • Pull special orders, as needed.
  • Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
  • Assist with returning non-purchased merchandise to proper floor location.
  • Maintain front desk supplies, ensure area is organized at all times.

Customer Service

  • Answer/direct calls pleasantly and promptly.
  • Use client’s last name frequently.
  • Answer customers’ questions & provide information on procedures & policies in positive manner.
  • Address customer complaints & immediately refer to a member of management.
  • Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
  • Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
  • Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
  • Offer customers carry-out service at completion of transaction.
  • Bag, box, gift wrap merchandise to the highest level of appearance & care.
  • Special projects and other duties as assigned.

Qualifications:

  • Retail experience required, experience in a luxury environment preferred.
  • Sense of urgency, self-starter and motivated attitude.
  • Excellent organizational skills and ability to prioritize tasks.
  • High level of attention to detail.
  • Excellent interpersonal communication skills.
  • Strong customer service skills.
  • Basic computer skills.
  • Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.

Education:

High School education or equivalent.

Equal Opportunity Statement:

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Immediate start, Flexible hours, Saturday, Afternoon shift,

Similar Jobs

Swift Placement & Consulting

Warehouse & Logistics Manager Job at Swift Placement & Consulting

 ...Job Title: Warehouse & Logistics Manager Location: Brockton, MA About Us CMZ Machinery Group is a leading European manufacturer...  ...daily warehouse activities including receiving, storing, and shipping goods. Manage inventory control, stock levels, and ensure... 

ClinLab Solutions Group

Associate Scientist-Analytical R&D Job at ClinLab Solutions Group

 ...effective interpersonal and communication skills are required. Qualifications The position requires a B.S, M.S. in Pharmaceutical Chemistry, Analytical Chemistry, Chemistry, or Pharmaceutical Sciences with relevant working experience in pharmaceutical industry.... 

Career Concepts Staffing Services, Inc.

Recruiter Job at Career Concepts Staffing Services, Inc.

 ...Outbound Staffing Recruiter Are you passionate about helping others find their dream jobs? Do you have a knack for challenging and inspiring people? Career Concepts is seeking enthusiastic individuals to join our dynamic team as Career Consultant Trainees! This entry-... 

Your Home Sold Guaranteed Realty - Coldwell Real Estate Serv...

Real Estate Transaction Coordinator Job at Your Home Sold Guaranteed Realty - Coldwell Real Estate Serv...

Our real estate office is seeking a transaction coordinator who can effectively assist our valued home buyers and sellers from contract to close. Youll work to make sure home inspections are arranged, assist with escrow documentation, schedule inspection appointments,... 

Global Elite Texas

Work From Home - Part-Time Benefits Services Representative Job at Global Elite Texas

 ...do for your household? For the first time in our company's history, we are offering...  ...to enter financial services on a parttime basis while working fully remotely. This means that you get...  ...early retirement. 20 hours per week, from home, is all it takes to learn a new skill...