Job Description

Our client a major international retail group, known for its supermarket chains, e-commerce platforms is looking to hire a Quantitative UX Researcher to join their team in Chicago, Illinois. This is a 1-year contract hybrid position.

As their Quantitative Researcher you will be the owner of their Voice of Customer program and help take it to the next level. You will be responsible for managing, evolving, and enhancing their program, which includes customer satisfaction (CSAT) and always-on feedback surveys, ensuring it aligns with our strategic objectives and delivers actionable insights. This role will involve designing and executing tracking studies, analyzing customer satisfaction data, and leveraging advanced quantitative research methodologies to guide key product decisions

Responsibilities:

• VOC Ownership & Strategy: Lead the development, execution, and continuous improvement of the Voice of Customer program. Own the program end-to-end, from survey design to data collection, analysis, and reporting. Take the program to the next level by introducing innovative strategies to gather, measure, and act upon customer feedback effectively.
• Tracking Studies & Longitudinal Research: Design and implement ongoing tracking studies to monitor customer satisfaction over time, ensuring we capture consistent and reliable feedback from a representative sample of users. Use these insights to identify trends, measure the impact of product changes, and evaluate the overall user experience across multiple touchpoints in the grocery retail and e-commerce journey.
• Behavioral Data Analysis & Statistical Modeling: Conduct advanced statistical analysis on CSAT and other user experience metrics. Use tools like R, Python, SPSS, and other analytics platforms to perform regression analysis, segmentation, and other statistical modeling techniques to derive actionable insights.
• Cross-Functional Collaboration: Work closely with product managers, designers, engineers, and customer support teams to integrate CSAT insights into the product and business strategy.
• Reporting & Data Visualization: Create clear, actionable, and visually compelling reports and dashboards to communicate CSAT results and other UX metrics to both technical and non-technical audiences.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Human-Computer Interaction, Statistics, Psychology, or a related field, or equivalent practical experience.
• 5+ years of experience in quantitative UX research or market research, with a strong focus on customer satisfaction (CSAT) programs and tracking studies. Experience in e-commerce is a plus.
• Expert knowledge of survey design and research methodology, especially in tracking studies such as CSAT and customer feedback surveys.
• Strong proficiency in statistical and data analysis techniques, including descriptive and inferential statistics (e.g., regression analysis, T-tests, ANOVA).
• Advanced proficiency with programming languages commonly used for data manipulation and computational statistics (e.g., Python, R, SQL, SPSS).
• Proficient in survey design tools (e.g., Qualtrics, SurveyMonkey, Typeform) with experience optimizing surveys to capture actionable insights.
• Extensive experience with web analytics tools and user behavior tracking platforms (e.g., Adobe Analytics).
• Experience in applying data-driven insights to influence design and product decisions at a senior level.

You will receive the following benefits:

· Medical Insurance - Four medical plans to choose from for you and your family

· Dental & Orthodontia Benefits

· Vision Benefits

· Health Savings Account (HSA)

· Health and Dependent Care Flexible Spending Accounts

· Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

· Hospital Indemnity Insurance

· 401(k)

· Paid Sick Time Leave

· Legal and Identity Protection Plans

· Pre-tax Commuter Benefit

· 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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