Job Description

Patient Benefit Representative (Onsite)

Location: Cary NC

Pay Rate: $25.00 – $35.00/hour

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

About the Role

We’re looking for a Patient Benefit Representative to join our team! In this role, you’ll support patients by providing telephonic counseling, nursing intervention, and reimbursement assistance. You’ll work closely with physicians, healthcare professionals, and a multidisciplinary team to ensure patients receive the guidance and support they need throughout their treatment journey.

This position blends compassionate patient interaction with strong organizational and healthcare benefits knowledge — ideal for someone who enjoys making a difference every day.

What You’ll Do

• Provide telephonic patient counseling and support related to treatment programs.
• Coordinate reimbursement and benefit verification services.
• Collaborate with physicians, nurses, and other healthcare professionals.
• Maintain accurate patient documentation and follow established procedures.
• Use web-based systems, phone, and occasional in-person communication to assist patients.

What We’re Looking For

• Experience in healthcare benefits , patient services , or medical reimbursement .
• Strong communication and problem-solving skills.
• Ability to work independently with moderate supervision.
• Knowledge of healthcare policies and procedures.
• Detail-oriented and empathetic approach to patient care.

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in a healthcare, medical billing, or patient support role strongly preferred.

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