Job Description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

As an International Technology Manager, you will be part of the Global IT Organization, focusing on the international regions. In this role, you will bring your skill set to help foster the governance, processes, and standards across the multiple regions around the globe. Ensuring operational excellence and supporting the regional technology leaders to deliver their budget, project execution and service levels on time and with quality, including structured status reports, while promoting the global adoption of Global NB platforms/products will be your mission.

At New Balance, we are investing in exciting new capabilities and experiences for both our customers and associates. In this role you will have the opportunity to join our exciting and fast-growing International Technology Team and apply your proven leadership and understanding of overall technology operation, focusing on multi-cultural working environments, and large/complex project management/execution with hybrid methodologies (Agile/Waterfall). Working in partnership with the regional leaders / PMOs, vendors, global product owners and various other global technology roles, you will manage the overall operational excellence of the international technology teams to ensure a successful delivery of their goals, initiatives, SLAs & KPIs, while promoting transparency and helping orchestrate risks / opportunities.

MAJOR ACCOUNTABILITIES:

• Ensure continuous delivery of IT services, coordinating and reporting global SLAs and KPIs to monitor our Operational Excellence – Project execution, budget planning and execution, services/platform availability, end-user satisfaction, with internal and external clients.
• Follow up on the status of key initiatives, work with various IT regional leaders on issues, prioritization of projects and prepare presentation for Monthly regional reviews.
• Rationalize and standardize the global application portfolio across the regions, where possible, to deliver cross-product synergies, efficiencies, and best practices, while upholding quality support of lane verticals.
• Organize internal resources as well as external suppliers to ensure operational service levels, portfolio of activities and cost targets are delivered. Provide visibility to stakeholders with ongoing communication and reporting. Ensure compliance to IT security and control framework.
• Support the forecast and management of the operating budget with the Regional Leaders, including required resources (financial, external, and internal suppliers, people) to deliver the project portfolio and business as usual.
• Understand/contribute to regional strategic directions and goals. Support its alignment of the Global Strategy and Goals.
• Coordinate and support an on-going project portfolio execution to achieve the International IT strategy, taking account the regional goals, corporate priorities, technology opportunities, and cost pressures. Support the international leaders to ensure a timely and on budget delivery of IT components.
• Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate.

REQUIREMENTS FOR SUCCESS:

• Minimum of 7-10 years of experience with technology and management work experience with minimum of five years working with international technology teams, managing service levels leveraging technology standards (ITIL/CoBIT).
• Must be high-output and detail oriented with multi-tasking abilities and a combination of both technical and customer service experience.
• Experience leading up to several concurrent initiatives, preferably in retail industry.
• Experience implementing technology standards/best practices, collaborating with/adapting to vendor methodologies as appropriate.
• Experience working in a multi-cultural environment, understanding cultural nuances and dealing with ambiguity.
• Flexibility to work flexible hours on a needed basis – this role will be interacting with team members from all over the globe.
• Technical background with understanding and/or hands-on experience in retail industry.
• Detail oriented with strong English written and verbal communication skills.
• Willing to take a hands-on approach and help the team to drive success.
• Proven ability with management of quality and service delivery coupled with the communication and negotiation skills.
• Relationship oriented individual working with outside vendors as well as all levels of internal partners, verbally and in writing to facilitate the understanding of technical issues to non-technical staff and of business issues by technical staff.

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