Job Description

About Us：

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and make impactful contributions?

If this is how you see your career, HICC is the place to be！

About The Role：

As Inside Sales Support for HICC Pet, you will work collaboratively with Team Members and your Sales Manager to provide daily coverage in the Pet Specialty Retail Channel by working with Wholesale Accounts, Single Store Accounts, Local Chains, and other accounts that pertain to HICC Pet’s Wholesale Strategies. Your key skills will include, but are not limited to, email communication with accounts, frequent follow-ups to secure orders, exceptional communication skills, superior organization, and multi-tasking capabilities.

This is a fantastic career opportunity for exceptional candidates who demonstrate the right enthusiasm, company fit, desire, and commitment to success!

Responsibilities:

• Retail & Product Placement

Introduce HICC Pet products into new retail locations.

Launch newly developed products in existing retail accounts.

Educate store managers and staff on product features and benefits.

• Wholesale Sales & Account Management

Manage wholesale account growth through inquiries, trade show follow-ups, and new business development.

Maintain strong relationships with existing wholesale clients.

Collaborate with distributors and partners to ensure product flow through the wholesale pipeline.

• Sales Strategy & Performance

Work with the Sales Manager to define team goals, budgets, action plans, and timelines.

Analyze sales opportunities and allocate resources to meet or exceed targets.

• Communication & Reporting

Provide timely updates and reports to the Sales Manager and team.

Proactively communicate issues affecting sales or customer satisfaction.

• Systems & Feedback Coordination

Partner with the Sales Operations Manager to maintain and optimize sales tools and systems (e.g., HubSpot, SharePoint).

Coordinate with the Customer Experience Manager to collect and analyze B2B feedback, including Net Promoter Scores.

• Event Participation & Representation

Represent HICC Pet at trade shows, distributor events, and consumer shows.

Work with industry stakeholders at meetings, seminars, and events.

• Other duties as assigned.

Requirements:

• Bachelor’s degree from an accredited institution is preferred.
• Minimum of three (3) years of professional experience in a sales role is preferred.
• Prior experience in the pet industry or pet retail environment is required.
• Familiarity with CRM platforms; experience with HubSpot is strongly preferred.
• Full proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
• Occasional travel outside of the office may be required to attend trade shows, conferences, and industry events.

HICC America Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age.

HICC America Corp. has adopted a drug-free workplace policy. Working under the influence of drugs or alcohol is not permitted.

Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment.

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