Job Title: Helpdesk Support Technician (Level 1)
Location: Charlotte, NC (Onsite / Hybrid options available)
Type: Contract-to-Hire / Full-time
Overview
We are seeking a Level 1 Helpdesk Support Technician to join a growing IT team supporting end users across desktop, laptop, and mobile environments. The ideal candidate will have a passion for technology, strong troubleshooting skills, and a customer-first attitude. This position provides the foundation for future growth into systems, networking, or cybersecurity roles.
Key Responsibilities
• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
• Perform password resets, user account management, and basic Active Directory administration.
• Support Windows 10/11, Microsoft 365 (O365/M365), and basic VPN connectivity issues.
• Escalate complex incidents to Level 2 or specialized teams following standard escalation procedures.
• Document issues, solutions, and troubleshooting steps accurately within the ticketing system (ServiceNow, Jira, or equivalent).
• Assist with onboarding/offboarding, including device setup, email configuration, and access provisioning.
• Maintain professionalism and provide exceptional customer service to end users at all times.
• Participate in routine system maintenance tasks and contribute to continuous improvement initiatives.
Required Skills & Experience
1–2 years of experience in IT support, service desk, or technical assistance (or equivalent internship/training experience).
Working knowledge of:
• Windows 10/11
• Microsoft 365 / Office 365 / Outlook
• Active Directory & password resets
• Remote desktop tools (RDP, AnyDesk, TeamViewer)
• Basic networking (DNS, DHCP, VPN)
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
• CompTIA A+ or Network+ certification.
• Experience with ServiceNow, Remedy, or Jira ticketing platforms.
• Exposure to macOS or mobile device support.
• Strong interest in IT career progression (systems admin, cybersecurity, or cloud)
...Hotline Representative (Night Shift,$20/hour) Aboutthe opening:... ...Overnight shifts Pay: $20/hr Part Time shifts Training in Framingham office, then hybrid work arrangement after Responsibilities... ...workspace for working from home for remote shifts...
...Three Rivers Medical Associates, PA, has been providing exceptional quality care to the Midlands since 1993. Our team of dedicated health care professionals is committed to offering comprehensive medical services tailored to the needs of individuals and families in our...
...quality specimen labeling, handling, and transportation. 2. Working with a variety of computer programs/systems. 3.... ...1. Phlebotomists may be required to support evening, night, weekend, or holidays shifts for both outpatient and inpatient specimen collection....
...THRILL SPORTS JOBDESCRIPTION POSITION TITLE:Junior Graphic Designer COMPANY: Thrill Sports DEPARTMENT:Marketing... ...execute clean visual work across digital and print. This is a production-heavy role with opportunities to grow into more conceptual...
We're immediately hiring Delivery Drivers at our Aurora, Ohio Distribution Center! In this role, you'll help transport products from the... ...history & older than 21 years old Must be able to drive a non-CDL, 26' box truck Must be prepared to work in any traffic, weather...