Job Description

What is ViewFi?

ViewFi was started with a technology challenge. Can a Musculoskeletal (MSK) physical exam, typically performed in person, effectively be completed over a virtual visit? If such a technology platform existed, it would open an innovative hybrid care model that would vastly improve the patient experience, ensure better MSK outcomes, and drive significant cost savings for providers and payers.

The patient-focused ViewFi Health technology platform delivers all MSK exams with best practice exam content and groundbreaking technology capabilities. ViewFi offers this technology platform combined with the very best clinical team, to both providers and healthcare payers.

Our goal is to change how MSK treatment is delivered.

The Opportunity

ViewFi is growing rapidly and seeking to develop a strong team of Health Guides to support our ViewFi members and patients. The Health Guide engages our patients via email, phone, and online chat, to lead them through their ViewFi journey. Additionally, the Health Guide serves as a liaison between patient and provider.

ViewFi is seeking an enthusiastic and engaging professional with a strong commitment to patient and customer experience. The Health Guide is a skilled communicator, equally comfortable establishing relationships with patients and providers.

Your Mission

• Establish a comfortable and supportive experience that allows patients to feel well-connected, validated, and cared for in the virtual environment
• Manage increasing volume of incoming requests
• Identify and assess patients’ needs to efficiently deliver the optimal outcome and exceed patient expectations
• Build relationships and trust with patients and the ViewFi provider team
• Guide the patient through an intake visit, accurately documenting observations, patient-reported information, history, and current status
• Provide accurate, valid, and complete information by adhering to ViewFi policies, procedures, and complying with quality assurance initiatives
• Provide appropriate solutions and ensure optimal resolution
• Maintain and access detailed notes utilizing CRM tools
• Demonstrate a solid understanding of the ViewFi product and patient journey
• Go the extra mile to ensure best-in-class service and patient experience

About You

• Certified as MA, CMA, RMA, or CCMA or eligible for certification
• Experienced with working in the personal injury industry
• Active and empathic listener
• Proven customer support experience or experience as a client service representative
• Friendly, engaging, motivated, self-starter who embraces a growth mindset
• Familiar with CRM systems and practices
• Calm in the face of challenge
• Excellent written and verbal communication skills
• Excellent organizational skills
• Comfortable learning new information systems and computer applications
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, OneNote, Outlook)
• Knowledgeable and capable of following data privacy and confidentiality standards
• Independent in hybrid environment of office and remote work
• 1+ years experience in a medical office
• Bilingual preferred

ViewFi Offers

• Unlimited PTO

• 401k match

• Ability to mold your career and make an immediate impact

• Work in a fast-paced, fun environment with an eclectic group of people

• Medical/dental/vision benefits

ViewFI is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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