Job Description

About Us

This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.

Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal.

While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East.

Position Purpose

An exciting opportunity exists for a Field Trainer to join our Florida Region. The Field trainer (Bal Harbour based) will lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: brining optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision.

The purpose of the Field Trainer is to achieve the highest level possible of Product, Brand Knowledge and Customer Shopping Experience across all stores and staff members, ensuring consistency. To carry out Onboarding Training for new staff members across the business, providing follow up training and support as needed. To be the industry leader in Product and Brand Knowledge and Shopping Experience.

The Field Trainer will support and assist the store network with the training and development of all Retail team members to ensure Zimmermann Shopping Experience expectations are upheld and surpassed. To assist stores to create a memorable brand experience, with a focus on developing an environment of passion, knowledge, and consistency within the teams. To provide feedback and action plans to stores and follow up on the progress. To identify opportunities to develop training initiatives further and assist in the creation and implementation of processes to measure their efficiency and success.

This role requires working in the field (Florida) for 60% of the time. Candidates must be willing to travel throughout the region regularly to provide training and support as needed across Florida.

Role Responsibilities

• Brand and Product Training
• To execute the planning, coordination, and implementation of Brand Training across the business to educate Zimmermann team members on Zimmermann Brand Vision, Mission, Values, Brand Personality, Shopping Experience Expectations, Core Customers, Collections and History of the brand.
• To provide a thorough Brand Knowledge and Shopping Experience training to all new retail team members in store, as a part of their Onboarding Training by providing ongoing training and support at HO level and store level, including but not limited to; store visits to observe brand knowledge being used in store, on the floor training, targeting specific needs, training Managers to improve their knowledge and to assist them in developing tools to train their teams
• To ensure all team members provide a high level of client service to every client entering the store.
• To ensure that the language used across all the region is consistent and in line with Zimmermann expectations.
• To provide ideas to compliment the Brand Knowledge Training (video content, interviews, store, and company staff profiles, etc.) content provided to teams.
• Implementing tools for providing Product training at store level, including but not limited to; store visits to observe product knowledge being used in store, on the floor training targeting specific needs, training Managers and Regional Managers to assist them in developing tools to train their teams.
• To liaise Liaising with the Buying and Planning teams for any updates on styles, allocating, buying and delivery

ONBOARDING TRAINING

• To provide all new hires across the business with Onboarding Training.
• To place a strong emphasis on the success of all new hires, and their introduction to the business; training and coaching them to acquire the knowledge and skills necessary to be successful in their positions immediately. Ensure successful transfer of information.
• To follow up on and ensure all Retail store team members complete Onboarding training in a timely manner after joining the business
• To measure the progress and efficiency of all Onboarding trainings conducted and recognizing areas of further improvement, reporting this information to the Retail Manager.
• To provide on the floor follow up training and support to new retail team members.
• To ensure all P&P are followed and executed without exception.
• To create an enjoyable working environment which promotes passion, focus, results, and inclusivity.
• To maintain a professional appearance reflective of the brand image

TEAM MEMBER DEVELOPMENT

• To coach and provide feedback to team members after they are onboarded into the business on areas of Development, motivating team members to reach their maximum potential.
• To work with Regional Manager and Store Managers on executing Development and Succession Plans for team members to aid their growth and progression in the business.
• To provide summaries to Regional Manager and Store Manager on strengths and areas of Development after working closely with Team Members in Store. Provide action plan on how Development areas will be a focus with the team member

ADMINISTRATION

• To review Stores Weekly Summaries, in order to schedule further training as required, based on store performance and KPI achievements.
• To review Weekly Salesperson Performance reports to implement further training with any team members not achieving KPI’s.
• To ensure that all training administration is carried out accurately and efficiently in line with Zimmermann’s Policy and Procedures.
• To execute administrative functions as needed including scheduling, coordinating, and booking the training venues, email communications, organising training paperwork etc.
• To assist in the development of interactive training solutions to engage participants, including the use of visual aids and blended learning techniques. Use appropriate business terminology, incorporate business acumen concepts into training content.
• To present content in a clear and concise manner. Always demonstrating credibility
• To select appropriate functions to measure and evaluate efficiency of training/team progress.
• To work collaboratively with the Buying and Planning Teams to acquire information regarding upcoming Collections that is of importance and relevance to the Retail teams, including delivery, allocation and buy information.
• To complete Weekly Store Visit Observation Reports, including creating Action Plans to be followed with a set time frame, providing updates to Training and Development Manager and Retail Management as required, including follow up meetings and providing transparency to Management on their progress.

NEW STORE OPENINGS

• To assist Retail Manager and VM Manager with new store openings when needed including the setup, training of new team members and opening week in store leading by example with shopping experience and brand knowledge.

OCCUPATIONAL HEALTH AND SAFETY

• To promote and always uphold the non-negotiable standards of the occupational health and safety policies and procedures.
• To ensure any incidents related to occupational health and safety are reported to the Retail Director and HR in an appropriate and timely manner

About you

• Active US Drivers License to travel across the Florida Region.
• Proven experience in a similar leadership role in luxury retail.
• Excellent organisation skills and high attention to detail.
• Passion for the brand and Fashion retail industry
• Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
• Desire for a long-term and fulfilling career journey.
• Willingness to travel for 60% of the time, throughout Florida Region.

Why join our team?

• Bespoke career development plans and access to strong mentors and industry leaders.
• Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
• Competitive package, seasonal uniforming and team member discount
• Be part of a responsible fashion house with a focus in leading in sustainability

At Zimmermann, we are committed to recognizing and rewarding excellence. Our Field Trainer bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You’ll have the opportunity to earn a bonus based on the achievement of Regional goals each month, allowing you to increase your earnings by meeting and exceeding targets.

Diversity Statement

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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