Job Description

Job Title: Desktop Support Technician

Location: Salem, OR – Onsite – Locals Only

Duration: 7 Months

Key Skills: Desktop, Troubleshoot, Installation, Hardware Upgrades,

Description:

Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.

Roles and Responsibilities:

• Provide technical support to statewide users via phone, remote access, and on-site assistance.
• Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams.
• Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades (BIOS/ROM updates, firmware flashing, and card replacements).
• Analyze system performance, error logs, and diagnostic messages to identify and resolve issues or conflicts.
• Install, configure, test, and troubleshoot operating systems, applications, and hardware following established procedures.
• Perform system performance optimization activities such as disk maintenance and configuration tuning to maintain acceptable performance levels.
• Document resolutions, procedures, and installations in the knowledge base and ticketing system.
• Communicate request status, resolutions, and technical guidance clearly to users and stakeholders.
• Coordinate with hardware and software vendors for troubleshooting, product evaluation, and best-practice recommendations.
• Research, evaluate, and share technical solutions to support department-wide standards and system improvements.
• Two years of experience supporting desktops in an enterprise environment required.

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