Job Description

Must have Customs Brokerage Entry Writing experience.

Onsite availability in the San Francisco office is also a must have for this role.

Job Description

We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities for Customs brokerage and drawback entry processing, with a strong emphasis on providing and maintaining effective customer service, resolving shipment-related issues, and ensuring compliance with U.S. Customs and participating Government Agencies (PGAs). If you have experience in Customs brokerage, drawback processing, and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Responsibilities

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs.
• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.
• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.
• Provide timely responses to customer and inter-company inquiries, resolving problems efficiently.
• Save and organize electronic records of all documentation in systems such as Cargowise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

Qualifications & Requirements

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.
• Minimum of 2 year of data entry experience in a professional office environment.
• Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).
• Experience with Customs Brokerage software; experience working with Cargowise is a plus.
• Familiarity with Google Docs is a plus.
• Strong organizational skills and extreme attention to detail.
• Excellent communication skills (verbal and written).
• Must be a team player who can also work independently.
• Ability to thrive in a busy, fast-paced environment.
• Knowledge of the import business, Customs brokerage, and drawback processing is a plus.
• Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required

If you are detail-oriented, organized, and ready to make an impact in the Customs and drawback space, apply today to join our dynamic team!

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