Customer Service Representative Job at Robert Half, Edison, NJ

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  • Robert Half
  • Edison, NJ

Job Description

We are seeking a reliable Customer Service Representative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide accurate information about products, services, and policies
  • Process orders, returns, exchanges, or account updates
  • Document customer interactions and maintain accurate records
  • Escalate complex issues to the appropriate team when necessary
  • Maintain a positive, professional attitude at all times

Qualifications

  • Previous customer service experience preferred but not required
  • Strong verbal and written communication skills

Job Tags

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