SUMMARY
As a Collections Assistant, you will be responsible for managing the collections process for facility and insurance accounts. This role requires strong communication skills, attention to detail, and the ability to resolve billing issues efficiently. The ideal candidate will work closely with our team, including representatives in the Dominican Republic, to ensure timely collections and maintain positive client relationships. Spanish bilingual skills are highly preferred.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Predictable, reliable, and punctual attendance is an essential function of the job role.
PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.
Sitting for extended periods of time, computer usage including data entry, sending emails, handling paperwork and documentation, and participating in meetings. Effective communication skills are crucial, including the ability to make and receive phone calls. This may involve using a headset or phone handset for extended periods.
MINIMUM REQUIREMENTS:
Education & Experience: High School Diploma or G.E.D. and 1-3 years of collections experience; or an equivalent mix of education and experience. Long term care pharmacy experience preferred.
Computer Skills: Intermediate computer proficiency. Prior experience with medical billing and collections software preferred.
Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization. Bilingual (Spanish) preferred.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs
Reports to: Rejections Manager
Department: Billing
Location: Bardonia, NY
Schedule: M-F 8am-4:30pm
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