Parts Fulfillment Coordinator M/F Zendesk Job at Malin, San Antonio, TX

ekw5QlhTR3dzWEh4ZVRLdk10R0ZTYW0ySlE9PQ==
  • Malin
  • San Antonio, TX

Job Description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include :

  • Receipt of parts requests from Malin employees or external customers from a variety of ways –
  • Web-based through our Zendesk system and Parts Que
  • Phone call and/or email
  • Review requests to ensure accuracy and completion of information needed to process request
  • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
  • Provide Malin employees or customers with pricing information and availability
  • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
  • Source both Raymond parts and other makes of equipment via –
  • Raymond parts online catalogue
  • Other catalogues of parts for other makes of equipment
  • Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
  • Status work orders appropriately
  • Add detailed notes
  • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

  • People Support – approachable with a reputation of providing stellar support for other departments and customers
  • Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
  • Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
  • Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
  • Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
  • Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

Job Tags

Similar Jobs

Indotronix Avani Group

Database administrative support professional Job at Indotronix Avani Group

 ...Job Title: Administrative Assistant Location: Bushton, KS 67427 Duration: 6+ Months Rate: $22/hr on w2 This assignment will be at the Bushton, KS facility with online support to multiple locations. JOB DESCRIPTION Company is seeking an administrative... 

IES Communications

Health & Safety Officers Job at IES Communications

 ...Job Summary: The Safety Coordinator is responsible for implementing, administering, maintaining and coordinating all IES safety policies...  ...incidents. 8. Deliver safety new employee orientation (NEO), OSHA 10/30 hour and other safety training as needed &/or required by... 

Advantage Technical

Quality Assurance Associate Job at Advantage Technical

 ...Job Title: Quality Assurance (QA) Associate Second Shift Location: Onsite, Allentown, PA Schedule: MondayFriday, 2:30 PM 11...  ...as assigned. Qualifications: Education: Bachelors degree required (science or technical discipline preferred). Experience... 

Confidential Posting

Warehouse Manager Job at Confidential Posting

 ...warehouse functions. The ideal candidate is a hands-on leader with a proven track record of managing teams, improving processes, and driving operational efficiency. Key Responsibilities: ~ Manages all shipping functions including but not limited to the shipping and... 

Jovie

Nanny/Educator Job at Jovie

 ...Area. Here's the scoop: Full-time Nanny/Educator in Burlingame,...  ...will be in the afternoons/evenings. Our three-year-old child...  ...experienced, and loving. You work well in a team or independently...  ...Starting in August 2025! *Part-time hours available starting...