Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including mobile phones, desktop browsers, media players, audio devices, and automotive systems.
Key Responsibilities:
● Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin’s solutions.
● Serve as the primary point of contact for clients, proactively addressing concerns and identifying opportunities to enhance their experience.
● Track accounts to identify churn risk and work proactively to mitigate that risk.
● Drive customer adoption, retention, and expansion by ensuring successful deployment and usage of HeadSpin’s platform.
● Work cross-functionally with sales, support, product, and engineering teams to deliver seamless client experiences and resolve customer-reported issues.
● Provide training and guidance to customers on HeadSpin’s products, features, and best practices.
● Act as the voice of the customer by gathering feedback and advocating for product enhancements that improve customer experience.
● Generate reports and presentations using Excel and other tools to provide clients with performance insights and analytics.
● Support contract renewals and identify opportunities for upselling and cross-selling HeadSpin’s offerings.
● Develop strategies to improve client satisfaction and engagement, ensuring continuous value delivery.
What We Are Looking For:
● 3+ years of experience in customer success, account management, client relations, or a similar role, preferably in a telecommunication's focused company.
● Proven track record of managing client relationships and driving customer satisfaction in a high-growth setting.
● Strong understanding of technology, software development, and remote support environments.
● Ability to interpret and analyze customer data to drive engagement and retention strategies.
● Excellent interpersonal, communication, and customer service skills.
● Ability to work collaboratively with global support teams, engineering, and sales.
● Comfortable working in a Linux/Mac environment and using REST APIs.
● Self-motivated, detail-oriented, and capable of handling a fast-paced workload.
● Willingness to travel as needed to support customer engagements.
If you are passionate about building meaningful relationships with clients and ensuring their success, we’d love to have you on our team!
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