Job Description

Job title: End User Services Support Engineer/Help Desk Engineer

Total Comp (base + cash bonus): 150,000-400,000, candidate dependent

Work Model: 5x a week in office Manhattan based

Summary: A top tier hedge fund and trading firm is looking for an end user support engineer or help desk engineer to join their growing team focused on providing exceptional white glove service. A relevant candidate will have experience supporting a Windows environment and the full Microsoft suite of applications. Powershell strongly preferred.

Responsibilities:

• Document, track, and monitor the problem to ensure a timely resolution.
• Maintain and support desktop PCs, laptops, hardware, software and operating systems..
• Automate routine tasks using PowerShell scripts.
• Manage and deploy software using SCCM.
• Administer and troubleshoot Intune configurations, scripts and compliance policies.
• Administer and troubleshoot JAMF policies and configurations
• Identifying, diagnosing, researching, tracking and resolving complex technical problems
• Escalating issues and facilitating user assistance from third parties or other IT groups as needed
• Providing excellent customer service experiences for all end users, traders and senior leadership
• Escalating, coordinating and managing incident response for critical firm-wide issues
• Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
• Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate

Qualifications:

• At least 5 years of experience from within an IT helpdesk environment required
• Strong customer service skills
• Experience with SCCM for software deployment
• Proficiency in PowerShell scripting
• Knowledge of network principles and ability to troubleshoot basic network issues
• Knowledge of Intune for device management, including autopilot and configuration. Expert knowledge of MDM enrollment, which include BYOD, and corporate device management
• Experience supporting users in virtual desktop environments is a plus
• Strong IT troubleshooting techniques
• Ability to automate processes and improve efficiency
• Expert knowledge of Windows, MacOS, Linux, iOS, Android
• Functional knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
• Functional knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues.
  

Desired Skills and Experience

SCCM
Intune
MS
Microsoft
O365
M365
Exchange
Intune
MDM
Airwatch
JAMF
Mac
Windows
Powershell
Support Engineer
End user services
Azure
Acive Directory
Citrix
Outlook
SharePoint
Teams
Zoom
A/V

Job Tags

Remote job,

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