Job Description

About the Company

We are the Human Standard in Global Logistics. Founded in 1999, with a singular idea: to bring integrity and honor to the freight forwarding market. Today, we are a leader in global logistics and got here because we have stayed true to our core values.

About the Role

The CHB Coordinator handles and arranges the customs clearance in all USA ports for all inbound goods for various import customers. The ideal candidate will be able to handle logistics flow from origin to final delivery to ensure maximum efficiency. This position requires working knowledge of customs regulations and compliance documentation. To succeed in this role, you should have organizational skills, attention to detail, and effective communication abilities. A customer-focused approach is an essential job function.

Responsibilities

• Proficient in using import management software or systems.
• Provide import estimates and information regarding entries into the United States (via air, ocean, and truck).
• Provide customer service to internal departments and overseas affiliates/clients.
• Communications with customers, US Customs, PGA, truckers, steamship lines, airlines, freight forwarders, reading and answering all emails and phone calls or any other entity/request pertaining to the entry that may arise.
• File ISFs on a daily basis as received.
• Classify all entries, resolve customs problems, and Data entry.
• Ability to navigate through the various ocean carrier websites to track and trace shipments.
• Handle all post-entry amendments and internal audits of all entries that have been entered.
• Assist the CHB manager with projects as requested.
• Maintain communication with all customers ensuring all needs are covered.
• Other duties as assigned.

Qualifications

• Ocean import/export experience required.
• Education: High school diploma required; associate or bachelor’s degree in international business, logistics, or a related field is preferred.
• Experience: 1–3 years in customs brokerage, freight forwarding, or international logistics.

Required Skills

• Organizational skills.
• Attention to detail.
• Effective communication abilities.
• Customer-focused approach.

Preferred Skills

• Experience with import management software.
• Knowledge of customs regulations and compliance documentation.

Pay range and compensation package

Company-paid benefits available:

• Dental insurance
• Short-term and long-term disability
• 50,000 Group Term Life insurance policy
• (7) Paid holidays and (15) days PTO per calendar year
• 401(k) Retirement plan with employer matching. Employees are 100% vested at enrollment.

Additional Benefits available for purchase:

• Blue Cross Blue Shield plan for employee and dependents
• Vision insurance
• Critical illness
• Accident
• Additional voluntary term life insurance.

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