Job Description

Our Houston area banking client is searching for an Assistant IT Officer to assist in providing technical support and troubleshooting for the bank’s computer systems, software applications, and network infrastructure, including virtual and on-prem servers, workstations, and network devices.

The successful candidate will:

• Assist bank employees with technology-related issues and provide training and guidance on IT best practices and security awareness; will help maintain cybersecurity and compliance standards; will assist in diagnosing and resolving hardware, software, and network issues and document and track technical support requests to ensure timely resolution; will assist with the setup and maintenance of workstations, printers, telecommunications and other peripherals; and will provide 1st-line support for Interactive Teller Machines (ITMs).
• Coordinate with the bank’s Managed Service Provider (MSP) to monitor system performance, security, and software updates and to escalate complex technical issues and follow up on resolution progress.
• Manage user accounts, passwords, and access controls; and assist in implementing new IT solutions and projects including system migrations and new software rollouts, as well as infrastructure upgrades.
• Support core banking applications and troubleshoot user issues; assist with the implementation and upgrades of banking software; and collaborate with vendors and 3rd-party providers to resolve application-related problems.
• Support IT audits; ensure that IT security best practices are followed to adhere to IT policies, procedures, and regulatory compliance efforts to protect sensitive customers and financial data; and assist in cybersecurity monitoring, including email security, endpoint protection, and firewall management.

To be considered, candidates must have:

• A bachelor’s or associate degree in cybersecurity, computer applications, networking, or other relevant disciplines.
• 1-3 years of relevant computer-related professional work experience including:

a. Familiarity with Windows O/S, MS Office Suite including O365 and Active Directory, and VMware Virtual Servers.

b. Basic networking knowledge including TCP/IP, DNS, VPN, and FortiGate firewalls.

c. Intermediate skills in data processing and information technology operations, voice and data communications, database management, troubleshooting techniques, user, and software support including mainframe, host and desktop applications and network administrative programs and resources.

d. Strong customer service skills and effective verbal, written, and interpersonal communication skills.

Although not required, an understanding FIS Horizon banking software; certifications such as CompTIA A+, Network+, or Security+; and fluency in both English and Spanish all a plus.

Candidates must be able to work for any U.S. employer without sponsorship or visa transfer, whether at present or at any time in the future.

NO CONTRACT OR C2C APPLICANTS.

This is a permanent, full-time, fully onsite opportunity with a starting rate up to $28.85 per hour, plus overtime and an excellent full benefits package. If interested, please email your resume ASAP in MS Word format to [email protected] for immediate consideration.

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