Job Description

At Bland.ai, our goal is to empower enterprises to make AI-phone agents at scale. Based out of San Francisco, we're a quickly growing team striving to change the way customers interact with businesses. We are backed by some of Silicon Valley's finest; Including founders of Twilio, Affirm, ElevenLabs, and many more.

As an AI Engineer at Bland, you’re not just another Solutions Engineer—you’re the product owner of each customer’s onboarding journey. Imagine taking the reins of a micro “product launch” for every new customer. You’ll shape their implementation with our platform, ensuring they go from contract signature to a fully functional AI-driven call flow in under two weeks.

If you’re someone who loves blending technical savvy with product thinking—someone who can translate business objectives into tangible product experiences and who treats each deployment like a well-scoped MVP—this role was built for you. Whether you come from a Solutions Engineering background with strong product instincts or you’re an ex-Product Manager eager to get your hands dirty with code and APIs, this is your opportunity to define the next generation of customer experiences.

• Drive a 14-Day Launch: Treat each customer’s onboarding like a mini product development cycle. Within two weeks, you’ll deliver a polished, AI-powered phone agent that’s ready to delight callers and move the customer’s needle on key business metrics.
• Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns with Bland’s capabilities with their strategic objectives.
• Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Bland into the customer’s existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience.
• Shape Conversational Experiences: Guide the creation and refinement of voice prompts, conversation flows, and call pathways. You’ll blend prompt engineering techniques with user-focused product sense to deliver natural, brand-aligned interactions.
• Iterate, Adapt, and Communicate: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Just like a PM, you’ll mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
• Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership.

• Product & Technical Hybrid: You’ve got 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant) or have PM experience in a tech environment. You’re comfortable discussing APIs with developers, framing product features for executives, and everything in between.
• Strategic Problem-Solving: You see beyond the immediate ask. You excel at synthesizing business needs, user experience considerations, and platform constraints into a cohesive product vision—then executing on it.
• Outstanding Communication: Whether you’re writing a project brief, presenting call flow diagrams, or explaining data integration steps to a CTO, you tailor your message and ensure everyone understands the big picture.
• Relentless Ownership: “Not my problem” isn’t in your vocabulary. You’re accountable for the success of each deployment, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time.
• Curiosity for AI & Voice: You’re excited about the potential of Voice AI. Maybe you’ve dabbled in conversational design, prompt engineering, or user research for voice interfaces. You’re eager to learn more and push the envelope on what’s possible.
• Startup DNA: You thrive in fast-paced, ambiguous environments where you can shape processes and influence product direction. Your adaptability and growth mindset help you navigate change and complexity with ease.

• Experience with voice assistants, NLP, or conversational UX.
• A track record of managing complex SaaS integrations from concept to go-live.
• Prior startup experience, especially in enterprise software

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