Job Description

Client Success Manager - GRO

GRO is an award-winning boutique advertising agency specializing in storytelling through digital development. We represent brands, shaping and refining their images to match their fullest potential. At GRO, we believe every business is unique. Our mission is to identify niche markets and craft compelling messages and visuals that convert and drive growth.

We are currently seeking a dedicated and proactive Client Success Manager. The successful candidate will play a critical role in managing relationships with existing clients and facilitating the onboarding of new clients, ensuring the effective execution and success of all client projects.

Primary Responsibilities:

• Effectively manage client relationships to ensure client satisfaction and retention.
• Oversee and optimize clients' Google My Business accounts, implementing robust digital marketing strategies.
• Prepare accurate and insightful monthly statistical reports to track client project performance and identify growth opportunities.
• Provide operational support to the Director of Client Success by streamlining internal processes and ensuring smooth client onboarding.
• Continuously evaluate and enhance internal systems and processes to drive operational efficiency and client success.

Required Qualifications:

• 2-5 years of relevant experience in digital marketing or client management.
• Demonstrated expertise in managing Google My Business accounts, website management, social media platforms, SEO, and digital advertising.
• Proficiency with Microsoft Office Suite and Google Suite applications.
• Strong organizational and communication skills.
• A proactive, outgoing personality with the ability to effectively solve problems and anticipate client needs.

Preferred Attributes:

• Exceptional punctuality and reliability.
• Ability to thrive in a dynamic and fast-paced work environment.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent multitasking capabilities.
• Ability to adapt to new technology and digital tools quickly.
• Excellent interpersonal skills and a collaborative mindset.

Employment Details:

• Location: Downtown Evansville, IN
• Employment Type: Full Time

Why Join GRO:

• Work within an amazing start-up.
• Collaborate with a supportive, growth-oriented team.
• Opportunities for professional mentorship and skill development.

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