Job Description

Job Posting: Access Support Representative

Location: Cheyenne, WY (100% onsite)

Contract: Long Term

We’re looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you’ll be the first point of contact for workers arriving on site—helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience.

No construction or platform experience is required— full training is provided . If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you.

What You’ll Do

• Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process
• Support digital badge scanning, QR code check-ins, and other access tools
• Verify credentials and required documents, ensuring workers meet site-entry requirements
• Guide workers and subcontractors through onboarding steps, such as account setup and document uploads
• Assist with mobile check-ins, digital badges, and basic system navigation
• Help resolve simple access or login issues and escalate when needed
• Issue temporary badges and visitor passes with a calm, professional demeanor
• Communicate clearly with workers, supervisors, and subcontractor teams
• Monitor access points to ensure safe, authorized entry
• Document and report irregularities or recurring issues

What Makes You a Great Fit

• Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.)
• Friendly, patient, and confident when assisting individuals with varying levels of technical comfort
• Quick learner who is comfortable navigating new technology
• Professional and composed in fast-paced or outdoor environments
• Dependable, detail-oriented, and able to follow established procedures
• Comfortable standing or walking for extended periods and working outdoors
• Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations

Work Environment

• Full-time, onsite presence at an active construction site. This is NOT a desk job. You will be on your feet most of the day.
• Fast-paced environment with steady interaction and customer-facing support
• PPE required (provided as needed)
• OSHA training reimbursement available
• Comprehensive training on all tools, processes, and workflows

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