Job Description

Duration: 2 months to start

Location: 100% ONSITE in Philadelphia, PA

Job Description

This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all."

Responsibilities Include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.

Essential Functions:

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
• Inform referring physician and/or family about next steps and what is required for visit
• Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
• Other tasks as required by Supervisor and/or Manager

Skills

• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• Requires high commitment to customer service
• Excellent knowledge of insurance verification/ authorization processes.
• Experience with complex scheduling

Education:

• Required: High School Diploma / GED

Preferred:

• Bachelor’s degree

Required:

• At least five (5) years working in a healthcare environment, complex scheduling experience
• At least three (3) years scheduling experience

Preferred:

• At least five (5) years related experience in a healthcare setting; Experience with database maintenance worker

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