Zendesk Support Specialist(System Admin) Job at ACL Digital, Nashville, TN

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  • ACL Digital
  • Nashville, TN

Job Description

📩 If Interested, email your resume at [email protected].

Job Title: Support Specialist(Local Only)

Location: Nashville, TN (Onsite with potential hybrid flexibility after training)

Summary:

Looking for Support Specialist with strong system administration experience—not general IT or hardware support— This position is not a tech support/helpdesk role. It is focused on managing user access, workflow changes, system configurations, and documentation within regulatory software systems.

The ideal candidate will have prior experience as a system administrator or application support specialist , particularly in environments involving licensing, regulatory systems, or government processes.

Key Responsibilities:

  • Serve as a system administrator for LARS and Zendesk platforms
  • Process configuration changes, user access requests, and workflow updates
  • Collaborate with application coordinators and QA teams to gather requirements and support testing
  • Respond to system change requests within one business day and close them within three business days
  • Maintain detailed documentation of all system changes in SharePoint and change logs
  • Provide regular status updates to requesters and management
  • Ensure all activities and communications are tracked in ServiceNow

This Role Does NOT Include:

  • Hardware or connectivity support (e.g., PCs, printers, network issues)
  • Traditional IT help desk ticket management for technical infrastructure

Technical Skills:

  • Microsoft Excel and Word (Proficient)
  • Familiarity with ticketing platforms and system logs
  • Strong understanding of licensing or regulatory systems preferred

Ideal Profile:

  • Works proactively and independently within structured workflows
  • Demonstrates strong collaboration and follow-through
  • Brings experience from public sector, healthcare, or other compliance-heavy environments

Job Tags

Local area,

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