Job Description

Windows Team Goals 2025

• Scale Tech - Airwatch completely retired – By the end of Q1
• Scale Tech - Enable committed transformation agendas for other teams, such as delivering CrowdStrike for windows endpoints with 100% saturation, evolution of HRG devices , Z3/China Tenant, etc.
• Cultivate Employee Experiences - Deliver a process to ensure all relevant active business devices (seen in the last 30 days) to be at least N-2 patches (current standard is N-3) – By End of Q2.
• Cultivate Employee Experiences - Align and deliver on all Security Hardening requirements identified during most recent SAE review (historically paused during Intune/W11 rollout) - By End of Q2.
• Cultivate Employee Experiences - Deliver a cookie cutter/templatised approach to annual OS upgrade that can be reused each year (Then, utilize to deliver required upgrade campaign (provisionally 24H2 Feature Release), ensure 100% saturation for WPS Managed Business Computers & Shared Devices (before current version 22H2 goes EOL in Oct) – By the end of Q3
• Cultivate Employee Experiences - In Parallel, plan & deliver a Windows 10 -> Windows 11 Upgrade campaign for Shared Devices, including process update for net new device – By the end of Q3.
• Propel Innovation - Generate required Reporting to track process to Windows team 2025 goals, Contribute to WPS wide Reporting Strategy/Analytics Strategy – Desire for inherent flexibility to deal with adhoc/growing needs.
• Propel Innovation - Evaluate Intune Suite capabilities and formulate recommendation as to whether to adopt ready for BP 2026 – By the end of Q2
• Scale Tech - Deliver Windows team aspects of Nexthink strategy
• Scale Tech - Partnering with LRL to move to device management from SCCM to Intune. Elimination of technical debt and effort for SCCM support/management – By the end of 2025
• Scale Tech - Partner with other Tech teams to embrace new opportunities that can be enabled via Intune (Android Use cases and MFG and MRTS requirements )
• Cultivate Employee Experiences - Execute a Tiger team to identify and start to tackle: User Experience improvements, elimination of set up guidance, Intune process stabilization/enhancement, Software delivery process/speed improvements. – Opportunities formalized by end of Q2, delivered by end of year.
• Cultivate Employee Experiences - Deliver Windows team aspects of WPS goal of 100% live agent ticket reduction (all tickets to go through chat Now) – By the end of 2025
• Cultivate Employee Experiences - Partner within WPS to influence hardware strategy, software delivery strategy and new hires/leavers process.

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