Job Description

Duration: 6 Months Contract

Shift: 7:00 AM - 4:00 PM

Summary: You will be responsible to review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

Responsibilities:

• Process POs from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.

Experience Required:

• Two or more years of customer service experience in a heavy call volume environment is required
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Education Preferred:

• High school degree or equivalent required.

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