Job Description

Training Facilitator

Optomi, in partnership with one of our premier clients, is seeking a Training Facilitator to join their Learning & Development team! This role will play a vital part in scaling training programs for both customers and internal teams, ensuring engaging, high-impact learning experiences that drive adoption and success across the organization’s SaaS platform.

This position offers a unique opportunity to work in a fast-paced, collaborative environment where innovation is valued, and your contributions make a direct impact on growth and customer satisfaction. *This is not a Talent Development or Human Resources related role. It primarily focuses on CUSTOMER-FACING Learning and Development. The ideal candidate does not come from a Human Resources or Talent Development background.

Location: Hybrid in Atlanta, GA

Experience of the Right Candidate:

• Bachelor’s degree in Education, Communication, Business, or a related field.
• 3–5 years of training facilitation experience, ideally in a SaaS, technology, or construction-related environment.
• Proven ability to engage and instruct diverse audiences in both virtual and in-person settings.
• Comfortable teaching SaaS platforms, with the ability to simplify and communicate technical concepts for both technical and non-technical learners.
• Strong presentation and communication skills, with a confident, energetic delivery style.
• Excellent organizational and time-management abilities to manage multiple training initiatives simultaneously.
• Experience gathering participant feedback and collaborating on continuous program improvements.
• Flexibility to thrive in an evolving, start-up style environment.
• Preferred: Experience with Zoom, MS Teams, or other virtual facilitation platforms; background in sales enablement, construction technology, or project scheduling (CPM).

Responsibilities of the Right Candidate:

• Lead and deliver customer bootcamps (virtual and onsite), helping new users understand core concepts of the SaaS platform and CPM scheduling.
• Partner with Sales and Customer Success to scale training offerings as upsell opportunities and customer value-add programs.
• Facilitate internal training programs, including company-wide sessions, sales curriculum, and team enablement workshops.
• Serve as lead facilitator for key events, workshops, and customer engagements.
• Collect and evaluate participant feedback to refine materials and improve delivery methods.
• Collaborate with cross-functional teams to ensure consistency in messaging, content, and training goals.

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