Job Description

Presbyterian Villages of Michigan, a faith-based, premier nonprofit organization providing senior housing and services in Michigan, has a great opportunity to join our service coordination team as an Enhanced Service Coordinator (supporting 2 locations: The Village of Bethany Manor and University Meadows).   We invite you to help us create new possibilities for quality living for the seniors we serve.

The Enhanced Service Coordinator is responsible for assessing and identifying resident needs and outside resources to meet those needs. Areas of assistance may include physical, mental, psychological and/or social as it relates to aging and supporting residents as they live independently. Enhanced Service Coordinators proactively help residents self-manage chronic diseases, link them to services such as PACE, and other available and appropriate services, and monitor the services provided. Planning interventions that have the best outcomes for specific residents and for the building population as a whole. Enhanced Service Coordinators are also frequently involved in identifying preferred providers and fostering a social support network for the residents.

In addition to great residents to serve, PVM offers competitive compensation; attractive health benefits package, including employer cost share and medical benefits; generous Paid Time Off, Paid holidays, and a Retirement Savings Plan with immediate contribution opportunities, immediate vesting, and an employer match after 1 year.

For immediate consideration please visit to review the complete job description, upload resume, complete application, and learn more about our organization:

• Initiates and completes assessment, interviewing residents, families and others in order to evaluate current condition and identify current or potential needs and services.
• Provide general case management and referral services.
• Coordinate communication between residents, family members, medical staff, administrative staff, or regulatory agencies.
• Coordinate services for optimal living (i.e. aging in place and wellness philosophies). Assist in the coordination of home care services to enable independent living and aging in place.
• Coordinates counseling, occasional visits from a nurse, preventative health screening/wellness and legal advocacy, meals-on-wheels services and transportation.
• Establishes and coordinates volunteer and/or support programs.
• Maintain knowledge of community services and resources available to patients. Establish relationships with local service agencies and providers and continually monitors quality and effectiveness.
• Assists residents with building informal support networks consisting of their residents, family and friends. 
• Explain policies, procedures, or services to residents.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Provide training to residents, volunteers and staff on topics such service availability, application procedures, resident rights, health/safety/fitness, issues relating to aging etc.
• Provide Administration with regular status reports.
• Work cohesively with Administrator, Lead Service Coordinator, Director(s) of Housing, and other team members, in a manner that promotes open and appropriate communication and dialogue.
• Identifies and reports resident violations to appropriate authorities, including Administrator, Lead Service Coordinator, Director(s) of Housing, where appropriate.
• Maintain accurate, complete, updated files (both computer and hard files) on clients, programs and activities. 
• Report clinical issues to me Hannan Assistant Director of Service Coordination.
• Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
• Follow established policies and procedures including but not limited to:
  • Presbyterian Villages policies and procedures.
  • Safety policies and procedures.
  • Federal, state and local regulations.
• All other duties as assigned.

Education: Bachelor's Degree preferred, or equivalent education.
Experience: Two to four years related experience.
Computer Skills:

• Must have high level of PC literacy particularly.
• Proficient with MS Outlook, MS Word, and MS PowerPoint.
• Previous experience in CareGuide, AASConline, RealPage, OneSite or other similar software.

Other Requirements:

• Knowledge of HUD regulations and restrictions.
• Knowledge of Fair Housing.

For immediate consideration please visit to review the complete job description, upload resume, complete application, and learn more about our organization.

Presbyterian Villages of Michigan (PVM) will be celebrating its 80th Anniversary in 2025 and has long been recognized as a premier provider of senior living and services. A nonprofit, faith-based organization and recognized leader in the aging field, PVM has many locations, which include independent living, assisted living, skilled nursing, memory care, and stay and play services, throughout Michigan’s Lower Peninsula. Recognized as an innovative leader, PVM was an early adopter of home and community based services. The organization’s goal has always been to deliver an environment that transforms senior living and services, while enhancing the communities it serves. PVM is also a leader in helping enrich the lives of those who prefer to remain in their own homes through a variety of home and community based services. PVM is a co-sponsor of two regional Programs of All-Inclusive Care for the Elderly (PACE), one in Southeast Michigan and the second in Central Michigan. Combined, these programs serve an additional 1,000 individuals through coordinated care resources that address their medical, social, and physical needs. In many senior living locations, service coordinators are available to assist residents with accessing services and planning assistance.

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