The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:
Administration of unclaimed property (collection, audit, distribution of unclaimed assets)
Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)
This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).
Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.
Allocate time evenly across both divisions.
Deliver at least two significant improvement projects per division during the contract period.
Analyze existing processes, workflows and internal controls.
Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.
Document current and future state workflows with clear performance metrics.
Identify gaps in internal controls and operational risk.
Recommend and document remediation strategies to strengthen controls and ensure compliance.
Develop or assist in developing tools and workflows within the agency’s existing technology environment, including:
Microsoft Excel
SharePoint
Power BI
ServiceNow
KAPS
Revenue Premier
Support configuration, optimization and adoption of these systems.
Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.
Conduct quality assurance testing for processes migrating into new applications.
Collaborate with technical and operational stakeholders to refine and validate process designs.
For each major project, produce:
A written project proposal with measurable objectives and performance metrics.
A comprehensive SOP for all processes reviewed.
A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.
Work under the direction of a State Project Manager.
Engage with division leadership, frontline staff and technical teams.
Communicate progress, risks, and issues in a clear, structured format.
Minimum 13 years of experience involving:
Business process analysis and documentation
SOP development
Business process reengineering and continuous improvement
Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.
Bachelor’s degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.
Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.
Advanced proficiency in Microsoft Excel (advanced formulas, analysis).
Working knowledge of SharePoint , Power BI and ServiceNow .
Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).
Ability to define metrics, measure outcomes and analyze performance data.
Excellent written and verbal communication skills.
Strong stakeholder management, facilitation and documentation abilities.
Ability to manage multiple projects simultaneously and meet deadlines.
Ability to handle confidential information and pass background investigations.
13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.
Experience in revenue administration, taxation, licensing or unclaimed property operations.
Experience designing or implementing internal controls in a public-sector environment.
Experience leading cross-functional teams through process and technology changes.
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