Job Description

Retail Success Manager

The Role:

As a Retail Success Manager, you’ll be the vital link between our clients and boutique retail teams. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—serving as both a strategic brand partner and a high-impact coach. Your mission: deliver exceptional client experiences, elevate store performance, and ensure operational excellence across every location under your leadership.

A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment.

You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment.

This role focuses specifically on Malbon Golf, a brand deeply rooted in community and sport. Having made a significant impact in retail over the past three years, Malbon Golf aims for continued growth. The ideal candidate will be passionate about this category, even potentially leveraging their personal experience with the sport as they lead stores and to cultivate a unique, luxury brand experience within the retail channel and store culture.

Malbon Golf was founded in 2017 in Los Angeles by Stephen and Erica Malbon, culture lovers and golf obsessives. The brand isn’t just about clothing—it’s a golf‑inspired lifestyle platform built on quality products, storytelling, and a community of like‑minded thinkers. Their mission: to make the green the common ground by blending golf with fashion, art, music, and design to welcome a broader, younger audience to the game.

They’ve cultivated a cult‑like following through streetwear‑meets‑performance collaborations, strategic partnerships (from Nike Golf to Budweiser to skate brands like Etnies), and storytelling-driven experiences both on and off course. Collaborators and ambassadors include PGA champ Jason Day and LPGA standout Charley Hull—people who embody the brand’s DNA: creative, inclusive, and anti‑status‑quo.

Core Responsibilities:

Retail Store Performance

• Directly oversee a portfolio of stores, managing performance across stores and adapting strategies to enhance sales, brand alignment, and operational efficiency.
• Implement localized sales strategies, leveraging market insights and customer data to drive foot traffic, conversion, and average transaction values.
• Ensure each store maintains high visual standards, inventory accuracy, and adheres to Leap’s operational protocols, creating a seamless customer experience.

Team Management & Development

• Coach and mentor store teams, focusing on development, performance management, and consistent delivery of customer service excellence & sales.
• Build and manage a talent pipeline within stores, conducting hiring, training, and ongoing development efforts to drive high team engagement and retention.

Brand & Account Management

• Cultivate strong relationships with brand executives, supporting them in achieving their business goals and consistently delivering on Leap standards.
• Serve as the primary point of contact for brands, advocating for their needs and conveying performance insights to internal teams to guide decision-making.
• Conduct regular business reviews with brand partners, presenting actionable insights and opportunities for performance improvement.

Strategic Leadership & Collaboration

• Collaborate with cross-functional partners to drive performance, resolve challenges and innovate solutions.
• Participate in key internal and external meetings to drive both brand and store-level insights, performance, and feedback.
• Provide regular updates and performance reports to the Director of Retail Success.

Measures of Success:

• Sales Performance: Sales and remittance targets consistently met or exceeded.
• Brand & Employee Feedback: Drive brand NPS scores and support positive employee sentiment
• Long-Term Impact: Support brand renewals & expansion, focusing on expansion readiness and reduced brand churn.

Position Requirements:

• Hybrid role with a strong in-store presence required at least 3 days per week.
• Proven track record of progressive retail leadership (6+ years), including multi-unit or high-volume management, with demonstrated success in building strong relationships with internal teams, store staff, and external brand stakeholders
• Proven track record of leading and inspiring remote, multi-store teams to consistently deliver elevated client experiences, while driving operational excellence and sustained business performance across markets.
• Apparel expertise with a proven ability to manage fitting room operations, deliver elevated client experiences, drive upselling, and navigate high-volume retail environments while fostering long-term customer relationships.
• Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is valuable.
• Willingness and ability to travel regularly throughout NYC to support store teams, activations, and operational priorities.
• Ability to travel out-of-state up to twice annually for training, team development, and leadership events.
• Must be 18+ years of age and reside in New York, NY or Los Angeles, CA
• Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary.

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