Aramark Healthcare+ is searching for a Retail Food Service Director to oversee multiple retail locations for a large hospital in the Boston area. Reporting to the General Manager, the Retail Director plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes. Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client. Leads retail manager, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers.
• Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plan s to provide optimal merchandise quality and service.
• Drives customer satisfaction and maintains client relationships through rounding.
• Ensures compliance to sanitation, and general workplace safety standards.
• Supervises, staffs, trains, conducts applicable, rounding and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
• Develops and implements retail services plan to improve service, quality and profitability of service areas.
• Utilize customer feedback to respond to customer needs and to improve retail services.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting round. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions.
• Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems, including cash handling, merchandising, food presentation, quality and cost control.
• Requires multi-site Retail Food management experience. The Director may manage multiple outlets; including cafes, coffee shops/bistros and convenience locations.
• Requires 3-5 years of management experience within Food Service
• Marketing, merchandising and cash handling experience required.
• Strong computer skills required, including experience implementing or maintaining retail technology.
• Food Safety and sanitation knowledge is required.
• Ability to provide a high level of customer service is critical to success in this role.
• NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.
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