Who We Are
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.
The Opportunity
The Quality Assurance Specialist ensures the accuracy and integrity of transactional processing and reporting for Florida Savings and Prepaid Plans, in alignment with Florida SLA requirements.
This role is onsite based in our Tallahassee, FL office.
What You Will Do
Core Responsibilities
- Financial: Contributions, withdrawals, refunds, lockbox reconciliation, monetary adjustments
- Non-Financial: Demographic updates, banking changes and client correspondence,
- Review outgoing correspondence and present quality score results to management
Reporting and Compliance
Call Center Oversight
Cross Department Support
What You Will Need to Succeed
Preferred Qualifications
What we Offer
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
PI8572b8a0b701-30492-38637813
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