Job Description

Insight Global is seeking multiple Patient Service Representatives for a healthcare/financial/insurance company in the Grand Rapids, MI area. These are full-time permanent positions. The schedule Monday through Friday and some weekends as required. There are available shifts from 8am-4pm, 9am-5pm, or 10am-6pm.

Patient Services Agents are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment.

Responsibilities include:

• Consulting with patients on our clients' services to provide the best solutions for their health and financial well-being. This includes reviewing patient account information, taking payments and initiating recurring payment plans.
• Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus.
• Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions.
• Maintaining patient accounts and information while adhering to HIPAA guidelines.
• Responding to patient inquiries with compassion and active listening to select the best solution efficiently.
• Resolving patient technical issues with patience and understanding.
• Identify additional needs patients may have and routing them to the appropriate department help them.

Requirements:

• Proficient in navigating multiple computer systems simultaneously while actively engaging with patients on phone calls. This includes entering data and processing payments using a keypad with accuracy and efficiency.
• Experience working with debt collection and/or related financial processing (accounts receivable, etc.)
• High school diploma or equivalent.
• Knowledge of the telephone system and answering service.
• Computer usage is required to perform this position's duties. Strong knowledge of PC operations and software are required. This includes Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Slack, Amazon Connect, Zoom, Jira, Epic!
• Must be able to attend mandatory 3-week training session.

Preferred:

• Experience in the healthcare, medical, insurance industry.

Compensation: $22/hr to $25/hr per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

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