Job Description

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks to ensure seamless operations and client satisfaction. From equipment maintenance and troubleshooting to reception services, you will be central to service delivery.

Primary Responsibilities

• Operate high-volume 2D or 3D print and copy machines for efficient, quality output
• Troubleshoot equipment issues and escalate for timely resolution
• Manage customer inquiries, service calls, and job requests with a high level of service
• Maintain records, monitor inventory, and calculate service charges
• Work with team members to deliver completed jobs and support building operations
• Assist with meeting room setup, light maintenance, and front desk duties
• Follow safety standards and procedures for equipment and materials handling

Required Experience

• At least 1 year of relevant work experience
• Proficiency in Microsoft Office Suite
• Excellent communication skills and comfort in a fast-paced, customer-focused setting
• Required Education
• High school diploma or GED
• Preferred Qualifications
• Experience in print/copy services or related fields
• Basic electronics knowledge and copier repair skills
• Valid driver's license with necessary insurance coverage

About the Company

Come Create at Ricoh

Ricoh is a global leader in digital workplace solutions and integrated services. We help organizations work smarter by connecting people with technology and delivering efficient, sustainable solutions for managing information.

Employee Benefits Include:

-Medical, dental, life, and disability insurance

-401(k), HSA, and FSA investment options

-Tuition assistance programs

-Paid vacation and holidays

-Wellness and professional development resources

Ricoh is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants are encouraged to apply.

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