Network Support Engineer Job at Milestone Technologies, Inc., Santa Clara, CA

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  • Milestone Technologies, Inc.
  • Santa Clara, CA

Job Description

** W2 only - Not available for C2C or 1099 consulting **

Overview :

This role will be responsible for the ongoing operations, maintenance, and enhancement of FortiGate devices, SD-WAN policies, overlay tunnels, and secure network connectivity between branch offices, data centers, and cloud environments. The ideal candidate will have advanced experience with Fortinet products (FortiGate, FortiManager, FortiAnalyzer) and deep knowledge of SD-WAN, routing protocols, and network security principles.

Key Responsibilities :

SD-WAN Operations & Maintenance :

  • Manage the day-to-day operations of Fortinet SD-WAN across multiple sites.
  • Perform firmware upgrades, policy updates, health checks, and lifecycle maintenance of FortiGate appliances.
  • Monitor tunnel health (SLAs: latency, jitter, packet loss) and troubleshoot performance degradation.

Policy Design & Optimization Support :

  • Maintain SD-WAN rules for application steering, link failover, load balancing, and SLA-based routing.
  • Fine-tune traffic prioritization using application-based routing and dynamic path selection.

Fortinet Ecosystem Management :

  • Administer FortiManager for centralized device provisioning, policy management, and config version control.
  • Use FortiAnalyzer for event logging, alert correlation, custom dashboards, and root-cause analysis.

Networking & Security Integration :

  • Configure BGP, OSPF, and static routes across SD-WAN underlay/overlay.
  • Work with WAN providers to resolve circuit-related issues and optimize underlay link performance.

Documentation & Support :

  • Maintain up-to-date network diagrams, policy documentation, and site-specific configurations.
  • Act as Tier 3 escalation for troubleshooting complex SD-WAN and connectivity issues.
  • Collaborate with network security, cloud, and operations teams to ensure a secure and resilient WAN.

Required Qualifications :

  • 3+ years’ experience supporting Fortinet FortiGate SD-WAN solutions
  • Deep knowledge of SD-WAN policy-based routing, link health monitoring, and tunnel management
  • Strong experience with FortiManager and FortiAnalyzer in production environments
  • Good understanding of IP networking (IPv4/IPv6), routing (BGP/OSPF), VPNs, NAT, QoS, and segmentation
  • Familiarity with multi-ISP/MPLS/Internet WAN architectures and failover design

Preferred Qualifications :

  • Fortinet NSE certification
  • Exposure to Secure SD-Branch solutions
  • Experience with ZTNA, SASE integration, or cloud-delivered SD-WAN models.
  • Background in supporting hybrid WAN/cloud networks (e.g., integration with Azure VWAN or AWS TGW).

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