Akkodis is MYNT Support Specialist for a contract position with a client Location Details: Boothwyn, Pennsylvania (100% Onsite).
Rate Range: $20-22/HR on W2 + benefits, the rate may be negotiable based on experience, education, geographic location, and other factors
Job Title: MYNT Support Specialist I
Location Details: Boothwyn, Pennsylvania (100% Onsite)
Type: Fulltime
Shift: Mon – Fri (1st Shift)
Job Summary
MYNT Support Specialist I
Customer Service - Boothwyn, Pennsylvania
As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.
Roles & Responsibilities:
Provide expert technical support to dealers and end users.
Troubleshoot hardware issues via phone, online chat, and emails.
Troubleshoot software issues and networking devices.
Perform remote desktop sessions to aid in troubleshooting process.
Record detailed notes on hardware issues.
Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
Qualifications:
2-year technical degree or equivalent experience.
Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
Extensive computer hardware and software knowledge.
Ability to proficiently troubleshoot technical hardware issues.
High attention to detail with the ability to learn on the fly.
Friendly professional personality with ability to keep composure during difficult calls.
Experience with Salesforce or other CRM preferred.
Bilingual (English - Spanish) is a plus.
Benefits include but are not limited to:
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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