Microsoft Enablement Analyst (Copilot) Job at Flexton Inc., Atlanta, GA

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  • Flexton Inc.
  • Atlanta, GA

Job Description

Role: Technical Analyst – User Enablement (ID: 1440964)

Duration: 08-Sep-2025 – 31-Dec-2025

Location: Atlanta, GA (Hybrid)

Pay Rate: Max $60-63/hr

Work Authorization: USC and GC only

Job Description

The Technical Analyst – User Enablement provides frontline support, documentation, and training to help employees effectively adopt and leverage collaboration tools ( Microsoft 365, Teams, SharePoint, OneDrive, Outlook ) and AI productivity assistants (Copilot) . This role bridges technical expertise and user experience, driving smooth adoption, improved productivity, and a culture of digital enablement across the organization.

Key Responsibilities

Documentation & Knowledge Management

  • Create & maintain clear guides, FAQs, and training materials
  • Develop quick-reference sheets, video snippets, and visual aids
  • Keep knowledge bases updated as tools/policies evolve

Training & Enablement

  • Act as a Copilot & collaboration tools evangelist
  • Deliver virtual & in-person training sessions for different user groups
  • Build scenario-based learning exercises with practical use cases

Analytics & Feedback

  • Provide insights on training effectiveness & adoption opportunities
  • Gather and integrate user feedback into documentation & training
  • Use ticket data, usage reports & adoption metrics to identify trends

Change Adoption & Continuous Improvement

  • Communicate the “value story” of collaboration platforms & AI assistants
  • Partner with change management teams to encourage adoption
  • Stay ahead of platform updates & prepare user-facing materials

Preferred Experience

  • Understanding of AI/ML concepts in productivity contexts
  • Background in IT support, technical training, or user enablement
  • Familiarity with ITSM tools (e.g., ServiceNow)
  • Proficiency in Microsoft tools & knowledge of enterprise security policies

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