Job Description

Position Overview:

We are seeking a detail-oriented and organized Chronic Care Coordinator (Medical Assistant) to join our care coordination team, focusing primarily on documentation upload and chart review, with occasional support for patient phone calls as needed. This non-clinical, remote role is ideal for medical assistants who are experienced with chronic care documentation and comfortable using electronic health record (EHR) systems.

Key Responsibilities:

• Accurately upload and manage patient documentation within EHR systems

• Conduct comprehensive chart reviews to ensure accuracy, completeness, and compliance

• Identify and report missing or outdated documentation to the appropriate care team members

• Provide occasional coverage for patient phone calls, such as follow-ups or care coordination support

• Communicate professionally with patients when needed to support continuity of care

• Collaborate with clinical staff to maintain up-to-date patient records

• Ensure full compliance with HIPAA and internal confidentiality standards 

Qualifications:

• 2+ years of experience as a medical assistant

• Previous experience with chart review, documentation, or care coordination.

• Proficiency with EHR/EMR systems

• Strong attention to detail, organization, and time management

• Excellent written and verbal communication skills

• Ability to work independently and manage remote workflows

• Comfortable handling occasional patient phone interactions professionally

• Knowledge of CMS chronic care management billing codes

• HIPPA compliance and patient confidentiality

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