Job Description

Power Up Your Career with Makita USA!!!

At Makita USA, we believe our employees are the driving force behind our success. That’s why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.

Job Summary

Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.

Salary $80,000 - $90,000 per year plus bonus potential

Essential Job Duties

To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Embraces and promotes brand values while delivering customer care principles.
• Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
• Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
• Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
• Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
• Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
• Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
• Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
• Prepares weekly and monthly activity reports for the assigned territory.
• Presents, discusses, and understands Corporate Sales Programs.
• Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
• Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required

• Creativity & Detail Orientation – Generates creative solutions and demonstrates attention to detail.
• Problem Solvin g – Identifies and resolves problems promptly.
• Technical Skills – Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
• Customer Service – Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
• Interpersonal Skills – Listens effectively, de-escalates customer frustrations, and provides service solutions.
• Oral Communication – Speaks clearly, listens actively, and demonstrates group presentation skills.
• Written Communication – Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
• Planning & Organizing – Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
• Professionalism – Reacts well under pressure, treats others with respect, and follows through on commitments.
• Adaptability – Handles frequent change, delays, and unexpected events by adjusting approach as needed.
• Language Skills – Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
• Computer Skills – Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
• Bilingual – Spanish preferred.
• Applicants must live in or near the assigned territory.
• Must be able to safely operate a moving vehicle.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This position works out of a company vehicle and makes several stops throughout the day.

Travel

Occasional travel is expected, including overnight stays.

Education and/or Experience Desired

The requirements listed below represent the knowledge, skills, and abilities required:

• Bachelor’s degree in business management or sales (preferred but not required).
• Minimum of three years of previous management experience in sales or service.
• Valid driver’s license with a safe driving history.

Physical Demands

The physical demands described here are representative of those required to perform the essential job functions:

• Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Regular standing, walking, stooping, bending, and reaching above the head.
• Frequent sitting.
• Occasional lifting, pushing, or pulling up to 70 pounds.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to ascend and descend stairs.
• Continuous reach to sort miscellaneous items.
• Physically and mentally able to work in environments with strict deadlines and multiple projects.

Our Benefits Include:

🔹 Health & Wellness

• Medical, Dental, and Vision insurance options after 30 days of employment
• Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
• Employee assistance program (EAP) for mental health and well-being
• Paid subscription to Headspace and 5 other members of your choice

💰 Financial Security

• Competitive pay & performance-based incentives
• Branded company vehicle provided
• 401(k) retirement plan with company match
• Basic Term Life insurance is 100% company paid
• Long term Disability Coverage 100% company paid
• Disability Coverage
• Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.

⏳Work-Life Balance

• Paid time off (vacation, sick leave, and 13 paid holidays)
• Employee discounts on Makita tools and accessories - because we know you love quality tools!

🚀Career Growth & Development

• Training programs
• Tuition reimbursement
• Internal promotion opportunities
• Collaborative, innovative work environment

Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence !

📢 Explore Opportunities & Apply Today!

Disclaimer

This description reflects management’s assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.

Equal Opportunity Statement

The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).

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