Job Description

Key Responsibilities

• Advanced Troubleshooting & Repair
• Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.
• Machine Installation & Commissioning
• Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.
• Preventive Maintenance
• Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.
• Mentorship & Training
• Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.
• Customer Support & Consultation
• Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.
• CNC Software & Controls
• Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain . Perform firmware and software updates as needed.
• Documentation & Feedback
• Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.
• Emergency Response
• Provide timely responses to urgent service needs, minimizing downtime at customer facilities.
• Compliance & Safety
• Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.

Requirements & Qualifications

• Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems
• Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain
• Familiarity with servo motors, drives, PLCs, and industrial automation
• Experience with laser calibration, ball bar testing, and precision alignment
• Excellent communication skills for customer interaction, documentation, and team collaboration
• Proven ability to mentor and lead field service projects

Education & Experience

• Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering , or equivalent hands-on experience
• 8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting
• Solid electrical background with the ability to read and interpret schematics and technical drawings
• Experience training customers on machine operation and maintenance

Travel Requirements

• Up to 50% travel , including overnight stays as required
• Frequent visits to customer sites within assigned territory
• Must have reliable transportation and a clean driving record

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)
• Capable of driving to job sites daily

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