Int. (5-7+yrs) Workplace Service Desk Analyst w/ Cisco UCM, PunchDown, & vendor management expertise Job at TeamSoft, Cincinnati, OH

enI5TlhTS3l1SEgwY0RLdU5OcUlRcVMySWc9PQ==
  • TeamSoft
  • Cincinnati, OH

Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst 

 

Location: Cincinnati, OH

Duration:  Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.

Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team. 

 

REQUIRED SKILLS

5-7+yrs of the following:



  • Cisco Call Manager


  • Working with multiple telecom/IT vendors



    • Provision and manage cloud-based calling and tracing out analog lines





  • Punch down used for calling


  • 66 block and tone lines


  • DIDs (Direct Inward Dialing)


  • IT Infrastructure: LAN/WAN, Windows Servers


  • SAP (account, print)

EDUCATION



  • University degree in an IT related field



    • Certification/Training in the assigned area is an added advantage




PREFERRED SKILLS



  • ITIL


  • Certification/ Training in the assigned area


  • Bilingual (fluency in an additional language is a plus)

 

Purpose: Provide functional and technical support in Workplace Services Area. 

Responsibilities: Telephony Technical Support



  • Incident, Problem and Service Request Management


  • Provide workarounds and solutions based on Service Level Objectives


  • Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst


  • Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact


  • Escalate complex problems to problem managers and/ or senior level


  • IT Service testing, deployment and stabilization


  • Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

#INDTS

Job Tags

Contract work, Remote job, 1 day per week,

Similar Jobs

FPC of Greensboro, NC

Quality Control Lab Investigator Pharma Job at FPC of Greensboro, NC

 ...FPC of Greensboro has partnered with a growing Pharmaceutical manufacturing client company to identify a QC Lab Investigator in their Suffern, NY area manufacturing plant. This position will need to be on-site during regular working hours (Monday-Friday). The QC Lab... 

Medix™

Clinical Research Coordinator - 243311 - Relocation Job at Medix™

 ...Allergy/Immunology Location : Onsite - Maryville, IL 62062 Relocation candidates will NOT be considered for this position Role is...  ...sciences, nursing, or related field (or equivalent clinical experience). Minimum 3 years of clinical research experience,... 

PrismHR

FFLA Immigration Attorney Job at PrismHR

 ...individuals. With a team of over 125 employees, including more than 50 attorneys, we offer free services across a wide range of civil legal...  ...and marginalized. Position Summary We are seeking an Immigration Staff Attorney for our Plantation office. As part of an... 

Lutz

Data Analyst Job at Lutz

 ...and work-life balance is more than just a buzzword. TECH | DATA ANALYTICS Lutzs Data Analytics team bridges the gap between...  ...QUALIFICATIONS ~ Bachelors degree in data analytics, data science, computer science, applied mathematics, or a related field ~2+... 

Florida Crystals Corporation

Fuel Truck Driver Job at Florida Crystals Corporation

 ...our sugar operations, which helps us reduce our use of fossil fuels. Florida Crystals also sustainably farms rice, sweet corn and...  ...OVERVIEW Sugar Farms Co-op is searching for an experienced Fuel Truck Driver. The candidate should have a Class B CDL drivers license and...