Job Description

Key Responsibilities

• Learning Strategy & Planning: Conduct learning needs analyses and create comprehensive learning plans to support IT adoption and end-user satisfaction.
• Learning Experience Design: Partner with IT teams and stakeholders to design blended learning experiences, including live sessions, eLearning modules, and on-demand resources.
• Content Development: Develop accessible, engaging instructional content for non-technical audiences, including facilitator guides, job aids, and presentation materials.
• eLearning Development: Build interactive eLearning content using Articulate Rise and Storyline 360 , ensuring seamless integration with internal Learning Management Systems (LMS).
• Video Production: Create instructional and promotional videos, including scripting, editing, and recording professional-quality voiceovers.
• Facilitation & Delivery: Deliver live or virtual instructor-led training (VILT) sessions for global audiences, using interactive approaches to maximize engagement and retention.
• Project Management: Manage multiple learning projects concurrently to ensure on-time, high-quality deliverables aligned with organizational priorities.
• Measurement & Evaluation: Implement surveys, feedback mechanisms, and data-driven evaluation methods to measure learning effectiveness and identify improvements.

Basic Qualifications

• Bachelor’s degree
• 5+ years of experience in instructional design or learning experience development

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