Hotel Front Desk Associate/Night Auditor Job at Thind Management, Spring, Montgomery County, TX

eXJsT1dpNnl1SGovZXpDb005Mk9UcUMx
  • Thind Management
  • Spring, Montgomery County, TX

Job Description

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and are responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest check-ins and check-outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.

Core Job Responsibilities & Duties

  • -------Greet guests immediately with a warm, friendly, and sincere acknowledgement
  • Must follow company dress code and always be presentable
  • Provide customer service to guests by verifying their reservation details, checking-in guest into assigned room, providing them with rooms keys and ensuring proper payment and billing information is collected
  • Provide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant information
  • Handle incoming reservations through phone calls, emails, or online booking systems
  • Assist guests in making new reservations, modifying existing ones, or cancelling bookings
  • Address guest inquiries, concerns, and special requests promptly and courteously
  • Assist guests with luggage, transportation arrangements, and other requests
  • Maintain accurate guest records, including personal information and payment details
  • Update and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotel
  • Handle cash transactions and maintain a balanced cash drawer
  • Ability to learn and use online systems
  • Communicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptly
  • Communicate effectively with team members to ensure a seamless operation
  • Follow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk area
  • Handle emergencies and report incidents to the appropriate authorities
  • Ensure all areas around front desk area are clean and presentable for guest’s first impression

Qualification Standards & Company Requirements

  • Excellent communication skills and interpersonal skills required
  • Strong problem-solving abilities and the ability to handle guest complaints
  • Ability to work efficiently and independently in a fast-paced environment
  • Previous experience in customer service or hotel industry preferred
  • High school diploma or equivalent; additional education in hospitality or related field is a plus

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

Powered by JazzHR

wLLBnjF9tZ

Job Tags

Local area, Immediate start, Shift work,

Similar Jobs

iO Associates - US

RPA Analyst (Philly, FT, Hybrid) Job at iO Associates - US

 ...Proficient in using APIs for seamless data transfer and process automation. Relevant certifications in automation platforms such as UiPath, Automation Anywhere, or Blue Prism. Skilled in programming with technologies such as MS SQL, Python, Snowflake, and PostgreSQL.... 

Coulson P.C.

Digital Marketing Specialist Job at Coulson P.C.

 ...Job Title: Digital Marketing Specialist Meta PPC Focus Location: On-site/Hybrid- Detroit MI - Will Consider Remote for Exceptional Candidates Employment Type: Full-Time About Us: Coulson P.C. is a rapidly growing law firm dedicated to representing... 

1 Hotels

Purchasing & Receiving Supervisor Job at 1 Hotels

 ...long way, too. Were currently in search of an independent thinking, quick-thinking, outgoing and productive Purchasing & Receiving Supervisor to join our industry-leading team. The person in this role will manage and oversee the purchasing and receiving of goods and... 

Troops9

Strategic Partnerships Development Manager (Digital Advertising) Job at Troops9

 ...About Us: We are a performance-driven digital advertising agency specializing in Meta and Google ad platforms, with a strong focus on affiliate marketing models. Our mission is to help our clients scale efficiently while navigating the complexities of platform policies... 

D3Energy

Solar Technician Job at D3Energy

 ...Join Our Team as a Solar Technician! At D3Energy, we envision a future where floating PV stands as the definitive "wave" of progress...  ..., youll be on the front lines of the clean energy revolution, installing, maintaining, and troubleshooting solar energy systems. Whether...