The Help Desk Analyst 1 provides technical support and troubleshooting assistance for computer hardware, software, and audio-visual equipment. This role involves diagnosing and resolving Tier 1 computer issues, supporting videoconferencing, and traveling to various court locations to provide on-site support.
Location:Augusta, Maine, United States\nWashington, District of Columbia, United States
Responsibilities:
- Provide technical support for computer hardware and software.
- Support and troubleshoot videoconferencing and audiovisual equipment.
- Diagnose and resolve Tier 1 computer issues.
- Travel to different court locations to provide on-site support.
- Utilize personal vehicle for travel between court locations (mileage reimbursed).
Required Skills & Certifications:
- Experience with supporting videoconferencing and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing Tier 1 computer issues.
- Associate's Degree.
- Entry-level experience.
Preferred Skills & Certifications:
- (Not specified in the provided information)
Special Considerations:
- 100% Onsite work requirement.
- Travel is required, using a personal vehicle.
- Candidates must upload a current screenshot picture onto the interview request page as a PDF file.
- Vendors must be present at the beginning of the interview to validate their candidate.
- State of Maine required credentials must be met and uploaded to the contractor's profile prior to the first day.
- eVerify must be completed and uploaded no later than the contractor's third day of contract.
Scheduling:
- 40 hours per week.
- Specific shift timings are not provided.
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