Job Description

Front Desk Receptionist Human Resources

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

The Human Resources Associate/Front Desk Receptionist is at the forefront of our center of excellence and provides outstanding customer service to the department’s visitors, employees, and vendors as needed. This role greets and welcomes guests, tends to their questions and issues, helps direct traffic accordingly and assists in department projects as needed. Some other responsibilities include:

• Answers general questions related to HR such as change of status forms, direct deposit enrollment, benefits, recruitment, worker’s compensation, employee relations, etc.
• Triage visitors, gather necessary information, provides assistance when possible and direct to appropriate contact if needed.
• Receives HR forms, evaluates for accuracy and directs to the appropriate point of contact.
• Welcomes new hires and assists with general questions and issues. Direct onboarding issues to the Onboarding team.
• Assists employees in completing internal transfer applications and with general inquiries. Direct specific issues to TA team.
• Answers the HR main line and provides support to callers; triages and transfers calls as needed.
• Receives mail and directs to appropriate area.
• Provides data entry support as needed.

Qualifications:

• Bachelors Degree in Human Resources or related desired.
• Excellent customer service and communication skills.
• 1 year of experience in front desk or similar environment required.
• Proficient with Microsoft Office.
• Excellent time management and multitasking skills.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

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