Job Description

Job Summary:

Dexian is seeking a Escalations Representative for an opportunity with a client located in West Des Moines, IA.

Responsibilities:

• Manage sensitive customer concerns related to financial products and services, both internally and externally
• Research and resolve escalated cases, determining the appropriate resolution path through investigative steps
• Execute complex administrative tasks and online transactions to support case resolution
• Identify and assess potential risk and regulatory concerns, accurately classifying them within internal systems
• Work independently to resolve high-level complaints and provide detailed responses
• Collaborate closely with the escalations team to support daily operational needs and process improvements

Requirements:

• Minimum 4 years of experience in customer service, financial services, underwriting, or quality assurance
• Strong analytical and communication skills with the ability to handle sensitive client interactions
• Background in managing escalated issues and navigating regulatory/compliance processes is highly preferred
  

Desired Skills and Experience

Escalations Support Specialist - Contract Assignment
Location: West Des Moines, IA | Duration: 12 months | Schedule: On-site
Pay: $21.98/hr

We're seeking experienced professionals to support escalated customer service operations for a major financial institution. In this role, you'll handle high-level client inquiries, investigate complex service issues, and contribute to improving internal processes and tools that affect escalation workflows.

Responsibilities:

Manage sensitive customer concerns related to financial products and services, both internally and externally.

Research and resolve escalated cases, determining the appropriate resolution path through investigative steps.

Execute complex administrative tasks and online transactions to support case resolution.

Identify and assess potential risk and regulatory concerns, accurately classifying them within internal systems.

Work independently to resolve high-level complaints and provide detailed responses.

Collaborate closely with the escalations team to support daily operational needs and process improvements.

Qualifications:

Minimum 4 years of experience in customer service, financial services, underwriting, or quality assurance.

Strong analytical and communication skills with the ability to handle sensitive client interactions.

Background in managing escalated issues and navigating regulatory/compliance processes is highly preferred.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Tags

Contract work, Worldwide,

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