E-Commerce & Client Services Manager
B V L G A R I is looking for an E-Commerce / Client Services Manager to join its Latin America team!
Reporting to the Sr. Director of Operations & Omnichannel, this position is based in the Miami regional office, located in Coral Gables, Florida.
The Ecommerce & Client Services Manager for LATAM will play a pivotal role in advancing our digital presence and customer engagement in the Brazilian and Mexican markets. This position is responsible for developing and executing cutting-edge eCommerce strategies and client service initiatives that drive online sales, enhance customer satisfaction, and strengthen brand loyalty.
The successful candidate will lead a dedicated team of four, ensuring seamless operations and exceptional service across all digital touchpoints, while leveraging data-driven insights to optimize performance and deliver superior customer experience.
Key Accountabilities:
360° Omnichannel Strategy
Customer Experience & Digital Optimization
Client Services Leadership
Data Analysis & Performance Reporting
Digital CRM & Outbound Communication Strategy
Digital Marketing & Campaign Strategy
Key Requirements
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